Most used contact and communication methods worldwide 2023

Published by Laura Ceci, Apr 3, 2024
According to a survey of global consumers conducted in December 2023, SMS and text messages were the most popular method for communication with friends and family. Almost a third of respondents reported preferring mobile phone calls. In comparison, only eight percent of respondents reported making video calls, while audio messages and voice notes were used by around four percent of respondents.

Leading methods for personal communications among global consumers in December 2023

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Source

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Release date

March 2024

Region

Worldwide

Survey time period

December 2023

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

According to the source: "Data from each market uses a nationally representative sample apart from Mexico and India, which use urban representative samples, and Indonesia and Hong Kong, which use online representative samples."

Original question:"What is the method of communication you use most often to communicate with friends and family?"

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