In a survey conducted in autumn 2022, it was revealed that a vast majority of online shoppers across different territories believe that online retailers should handle the cost of online returns. In Italy, some 69 percent of surveyed respondents expected online shopping return costs to be handled by the retailer. In contrast, that figure stood at only 48 percent for German respondents.
Share of online shoppers expecting retailers to pay for the cost of e-commerce product returns in selected countries worldwide in 2022
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Other statistics that may interest you E-commerce returns in Europe
Global overview
4
- Premium Statistic Global reverse logistics market size forecast 2022-2029
- Premium Statistic Online vs. in-store: ease of returns worldwide 2023, by country
- Premium Statistic Share of consumers expecting free online shopping returns 2022, by country
- Premium Statistic Share of consumers willing to pay for online shopping returns 2022, by country
Regional overview
5
- Premium Statistic Return of online purchases in selected countries 2023
- Premium Statistic Share of online fashion purchases returned in Europe 2022, by country
- Premium Statistic Fashion items with highest online return rates in Europe 2022
- Premium Statistic Main return criteria for online purchases in Europe 2022, by country
- Premium Statistic Main return features preventing online purchases in Europe 2022, by country
United Kingdom
7
- Premium Statistic Most returned online purchases by category in the UK 2023
- Premium Statistic Return fees for online purchases at major retailers in the UK 2023
- Premium Statistic Maximum fees buyers are willing to pay for returns in the UK 2022, by order value
- Premium Statistic Return options offered by leading retailers in the UK 2023
- Premium Statistic Online shoppers' favorite return methods in the UK 2022
- Premium Statistic Frequency of online returns in the UK 2022
- Premium Statistic Main reasons for online returns in the UK 2022
Germany
4
- Premium Statistic Online returns in Germany and the rest of Europe 2022
- Premium Statistic Most returned online purchases by category in Germany 2023
- Premium Statistic Online shoppers' favorite delivery and return options in Germany 2022
- Premium Statistic Consumers paying for online returns to protect climate in Germany 2022
France
5
- Premium Statistic Most returned online purchases by category in France 2023
- Premium Statistic Maximum fees buyers are willing to pay for returns in France 2022, by order value
- Premium Statistic Online shoppers' favorite delivery and return options in France 2022
- Premium Statistic Main reasons for online returns in France 2022
- Premium Statistic Main features of a good return experience in France 2022
Spain
5
- Premium Statistic Most returned online purchases by category in Spain 2023
- Premium Statistic Share of Spanish shoppers who returned items bought online 2022, by gender
- Premium Statistic Share of Spanish shoppers who returned items bought online 2022, by age
- Premium Statistic Reasons why online shoppers in Spain returned an item 2022
- Premium Statistic Online shoppers' favorite delivery and return options in Spain 2022
Italy
5
- Premium Statistic Most returned online purchases by category in Italy 2023
- Premium Statistic Main reasons for online returns in Italy 2022
- Premium Statistic Main features of a good return experience in Italy 2022
- Premium Statistic Importance of free return when shopping online in Italy 2017-2022
- Premium Statistic Importance of home pick-up return when shopping online in Italy 2017-2022
Further Content: You might find this interesting as well
E-commerce Nation. (February 22, 2023). Share of online shoppers expecting retailers to pay for the cost of e-commerce product returns in selected countries worldwide in 2022 [Graph]. In Statista. Retrieved May 11, 2024, from https://www.statista.com/statistics/1383407/expectation-of-free-online-returns-by-country/
E-commerce Nation. "Share of online shoppers expecting retailers to pay for the cost of e-commerce product returns in selected countries worldwide in 2022." Chart. February 22, 2023. Statista. Accessed May 11, 2024. https://www.statista.com/statistics/1383407/expectation-of-free-online-returns-by-country/
E-commerce Nation. (2023). Share of online shoppers expecting retailers to pay for the cost of e-commerce product returns in selected countries worldwide in 2022. Statista. Statista Inc.. Accessed: May 11, 2024. https://www.statista.com/statistics/1383407/expectation-of-free-online-returns-by-country/
E-commerce Nation. "Share of Online Shoppers Expecting Retailers to Pay for The Cost of E-commerce Product Returns in Selected Countries Worldwide in 2022." Statista, Statista Inc., 22 Feb 2023, https://www.statista.com/statistics/1383407/expectation-of-free-online-returns-by-country/
E-commerce Nation, Share of online shoppers expecting retailers to pay for the cost of e-commerce product returns in selected countries worldwide in 2022 Statista, https://www.statista.com/statistics/1383407/expectation-of-free-online-returns-by-country/ (last visited May 11, 2024)
Share of online shoppers expecting retailers to pay for the cost of e-commerce product returns in selected countries worldwide in 2022 [Graph], E-commerce Nation, February 22, 2023. [Online]. Available: https://www.statista.com/statistics/1383407/expectation-of-free-online-returns-by-country/