This statistic represents the size of the customer care BPO market in 2017 and 2018 and gives a forecast through 2027. The customer care BPO market is expected to grow to around 30.4 billion U.S. dollars by 2027.
Customer care BPO market size from 2017 to 2027 (in billion U.S. dollars)
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account.
Starter Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$199 USD / Month *
Professional Account
Full access
Business Solutions including all features.
* Prices do not include sales tax.
Other statistics that may interest you Business process outsourcing (BPO) worldwide
Industry overview
8
- Premium Statistic Global market size of outsourced services 2000-2019
- Premium Statistic Global outsourcing industry revenue by service type 2010-2019
- Premium Statistic Total contract value of the business process outsourcing market worldwide 2000-2019
- Premium Statistic Contract value of the information technology outsourcing market worldwide 2000-2019
- Premium Statistic Market size of customer care BPO worldwide 2017-2027
- Premium Statistic Size of global outsourced customer experience market 2015-2020*
- Premium Statistic Number of transactions in the global outsourcing market by quarter 2017-2021
- Premium Statistic Share of transactions in the global outsourcing market by type Q3 2018-Q2 2020
Geographical distribution
6
- Premium Statistic Global outsourcing industry revenue by region 2010-2019
- Premium Statistic Total contract value of the outsourcing market in the Americas 2000-2019
- Premium Statistic Global outsourced customer experience market: breakdown by region 2017
- Premium Statistic The outsourced facility management market share by region 2020
- Premium Statistic Leading countries in offshore business services worldwide 2021
- Premium Statistic Most financially attractive countries for business services offshoring 2021
Leading outsourcing companies
8
- Premium Statistic Revenue of the leading companies in the global BPO market 2018
- Premium Statistic Revenue of the leading outsourced customer experience service providers 2018
- Premium Statistic Revenue by business segment of Teleperformance 2018-2023
- Premium Statistic Revenue of Tata Consultancy Services Limited worldwide 2005-2023
- Premium Statistic Tata Consultancy Services revenue share, by industry vertical 2017-2023
- Premium Statistic Revenue of Accenture plc worldwide from 2009 to 2023
- Premium Statistic Revenue of Accenture plc worldwide by business line 2010-2023
- Premium Statistic FIS revenue 2018-2022, by segment
Outsourcing services
5
- Premium Statistic Outsourcing and managed services usage plans worldwide by function 2019
- Premium Statistic Major tasks facility managers outsource or utilize in-house staff in U.S. 2023
- Premium Statistic Most outsourced services in global transportation and logistics industry 2021
- Premium Statistic Outsourcing of payroll by organization size worldwide by size 2019
- Premium Statistic HR shared services resourcing outsourcing by organizations worldwide 2019
Further related statistics
19
- Main benefits of using chatbots in Italy 2017
- Main disadvantages of using chatbots in Italy 2017
- Occasions to use chatbots in Italy 2017
- Share of people who have used a chatbot in Italy 2017
- Challenges of using chatbots according to U.S. internet users 2018
- Preferred customer service channels in Sweden 2016, by age group
- Response time in customer service by communication channel U.S. 2017
- Chatbot usage response time Japan 2017
- Customer service options consumers most likely to use in the United Kingdom (UK) 2013
- Reasons for contacting customer service in Sweden 2016
- Preferred customer service channels in Norway 2016, by age group
- Potential blockers to using chatbots in U.S. 2017
- Canadian online shoppers who are comfortable using chatbots 2017
- Leading customer data transparency practices worldwide in 2017
- Canadian consumers' preferred way of resolving service issues by generation 2019
- Industry revenue of “other personal service activities“ in the Philippines 2012-2024
- Industry revenue of “repair of personal and household goods“ in the Philippines 2012-2024
- Industry revenue of “linen and uniform supply“ in Pennsylvania 2012-2024
- Industry revenue of “repair of personal and household goods“ in Denmark 2012-2025
Further Content: You might find this interesting as well
Statistics
- Main benefits of using chatbots in Italy 2017
- Main disadvantages of using chatbots in Italy 2017
- Occasions to use chatbots in Italy 2017
- Share of people who have used a chatbot in Italy 2017
- Challenges of using chatbots according to U.S. internet users 2018
- Preferred customer service channels in Sweden 2016, by age group
- Response time in customer service by communication channel U.S. 2017
- Chatbot usage response time Japan 2017
- Customer service options consumers most likely to use in the United Kingdom (UK) 2013
- Reasons for contacting customer service in Sweden 2016
- Preferred customer service channels in Norway 2016, by age group
- Potential blockers to using chatbots in U.S. 2017
- Canadian online shoppers who are comfortable using chatbots 2017
- Leading customer data transparency practices worldwide in 2017
- Canadian consumers' preferred way of resolving service issues by generation 2019
- Industry revenue of “other personal service activities“ in the Philippines 2012-2024
- Industry revenue of “repair of personal and household goods“ in the Philippines 2012-2024
- Industry revenue of “linen and uniform supply“ in Pennsylvania 2012-2024
- Industry revenue of “repair of personal and household goods“ in Denmark 2012-2025
The Insight Partners. (June 30, 2019). Customer care BPO market size from 2017 to 2027 (in billion U.S. dollars) [Graph]. In Statista. Retrieved May 15, 2024, from https://www.statista.com/statistics/1024971/customer-care-bpo-market-size-worldwide/
The Insight Partners. "Customer care BPO market size from 2017 to 2027 (in billion U.S. dollars)." Chart. June 30, 2019. Statista. Accessed May 15, 2024. https://www.statista.com/statistics/1024971/customer-care-bpo-market-size-worldwide/
The Insight Partners. (2019). Customer care BPO market size from 2017 to 2027 (in billion U.S. dollars). Statista. Statista Inc.. Accessed: May 15, 2024. https://www.statista.com/statistics/1024971/customer-care-bpo-market-size-worldwide/
The Insight Partners. "Customer Care Bpo Market Size from 2017 to 2027 (in Billion U.S. Dollars)." Statista, Statista Inc., 30 Jun 2019, https://www.statista.com/statistics/1024971/customer-care-bpo-market-size-worldwide/
The Insight Partners, Customer care BPO market size from 2017 to 2027 (in billion U.S. dollars) Statista, https://www.statista.com/statistics/1024971/customer-care-bpo-market-size-worldwide/ (last visited May 15, 2024)
Customer care BPO market size from 2017 to 2027 (in billion U.S. dollars) [Graph], The Insight Partners, June 30, 2019. [Online]. Available: https://www.statista.com/statistics/1024971/customer-care-bpo-market-size-worldwide/