Mobile banking usage in the U.S. 2019-2023, by quarter
Mobile banking usage increased overall between 2019 and 2023 among bank account holders in the United States, though at a slow pace. According to Statista's Consumer Insights, the share of bank account holders who processed banking matters on their smartphone or tablet was 64 percent in the fourth quarter of 2023, six percentage points more than in the first half of 2019. While mobile banking usage increased, the popularity of branch banking decreased during the same period.