According to a survey among consumers in the United States in March 2021, 40 percent of the respondents said that in-stock availability of the products they want was a significant feature of their online shopping experience. In the United States, consumers have mentioned two other benefits of online shopping: fast and reliable delivery and a good returns policy, accounting for 38 percent and 32 percent of respondents, respectively.
Most favored online retail service attributes chosen by consumers in the United States as of March 2021
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account.
Starter Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$199 USD / Month *
Professional Account
Full access
Business Solutions including all features.
* Prices do not include sales tax.
Other statistics that may interest you Statistics on
About the industry
10
- Premium Statistic Most popular online retail services among consumers in China 2021
- Premium Statistic Reasons for online shopping from abroad in Finland 2021
- Premium Statistic E-commerce customer retention after COVID-19 in Finland 2020, by product or service
- Premium Statistic Payment methods used in online purchases in Peru 2023
- Premium Statistic Dominican Republic: payment methods for online shopping 2020
- Premium Statistic Share of people buying groceries online during the COVID-19 outbreak in Finland 2020
- Premium Statistic Share of people shopping online due to the COVID-19 pandemic in Finland 2020
- Premium Statistic Share of consumers who prefer Finnish online shops after the COVID-19 outbreak 2020
- Premium Statistic Online purchases of new products and services due to COVID-19 in Finland 2020
- Premium Statistic Share of people considering buying groceries online due to COVID-19 in Finland 2020
About the region
10
- Premium Statistic Most preferred payment method among U.S. online shoppers 2017
- Premium Statistic U.S. generations shopping online and offline 2021
- Premium Statistic U.S. mobile users shopping activities via app 2019
- Premium Statistic Most used payment method among U.S. online shoppers 2017
- Basic Statistic U.S. share of digitally influenced in-store retail sales 2016, by category
- Premium Statistic United States: Top 5 online payment methods 2020
- Premium Statistic Main reasons why U.S. consumers chose to shop online 2021
- Premium Statistic Online share of total U.S. retail sales in 2023, by product category
- Premium Statistic Share of U.S. internet users partaking in selected e-commerce activities 2020
- Basic Statistic Online shopping frequency in the U.S. 2021
Other regions
10
- Basic Statistic Opinion on shopping with Amazon in the United Kingdom (UK) 2019
- Premium Statistic Average order value during Black Friday week in Romania 2020, by product
- Premium Statistic E-commerce market size in Colombia 2022-2026, by device
- Premium Statistic E-commerce market size in Brazil 2022-2026, by device
- Premium Statistic Most popular in-store retail services among Chinese consumers 2021
- Premium Statistic Germany: B2C e-commerce sales 2017-2023
- Premium Statistic Revenue of the online commerce and mail order business in Switzerland 2008-2019
- Premium Statistic Share of purchases made online in Ireland 2017, by category
- Premium Statistic Share of consumers preferring to buy online in Turkey 2016, by product category
- Premium Statistic Hungarians on online shopping from another country without PayPal 2018
Related statistics
10
- Premium Statistic Online shopping frequency in Belgium 2011-2020
- Premium Statistic B2C e-commerce revenue growth in Denmark 2010-2021
- Premium Statistic Leading product and service categories of online retail in Belgium 2020
- Premium Statistic Share of Italian population who have shopped online from abroad 2020, by country
- Basic Statistic Annual net sales of Amazon 2004-2023
- Basic Statistic E-commerce user penetration in Belgium 2010-2023
- Premium Statistic E-commerce user penetration in Belgium 2010-2023, by gender
- Premium Statistic Fastest-growing retail e-commerce countries 2023
- Premium Statistic Companies with a website to order, book or reserve in the Netherlands 2012-2023
- Premium Statistic E-commerce user penetration in Belgium 2010-2023, by region
Further related statistics
9
- Consumer electronics: Online purchasing in Great Britain 2020, by demographic
- India: leading e-commerce categories 2013, by sales
- Reasons for using social media to get a customer service response 2012
- Coal consumption in South Africa 1998-2022
- Import volume of cobalt in the U.S. 2010-2023
- Coal consumption volume in China 1998-2022
- Poland - coal consumption in oil equivalent 2009-2022
- Primary energy consumption in Brazil 2009-2022
- Primary energy consumption in Germany 1998-2022
Further Content: You might find this interesting as well
Statistics
- Consumer electronics: Online purchasing in Great Britain 2020, by demographic
- India: leading e-commerce categories 2013, by sales
- Reasons for using social media to get a customer service response 2012
- Coal consumption in South Africa 1998-2022
- Import volume of cobalt in the U.S. 2010-2023
- Coal consumption volume in China 1998-2022
- Poland - coal consumption in oil equivalent 2009-2022
- Primary energy consumption in Brazil 2009-2022
- Primary energy consumption in Germany 1998-2022
PwC. (June 30, 2021). Most favored online retail service attributes chosen by consumers in the United States as of March 2021 [Graph]. In Statista. Retrieved May 11, 2024, from https://www.statista.com/statistics/1265700/us-favorite-online-retail-service-attributes/
PwC. "Most favored online retail service attributes chosen by consumers in the United States as of March 2021." Chart. June 30, 2021. Statista. Accessed May 11, 2024. https://www.statista.com/statistics/1265700/us-favorite-online-retail-service-attributes/
PwC. (2021). Most favored online retail service attributes chosen by consumers in the United States as of March 2021. Statista. Statista Inc.. Accessed: May 11, 2024. https://www.statista.com/statistics/1265700/us-favorite-online-retail-service-attributes/
PwC. "Most Favored Online Retail Service Attributes Chosen by Consumers in The United States as of March 2021." Statista, Statista Inc., 30 Jun 2021, https://www.statista.com/statistics/1265700/us-favorite-online-retail-service-attributes/
PwC, Most favored online retail service attributes chosen by consumers in the United States as of March 2021 Statista, https://www.statista.com/statistics/1265700/us-favorite-online-retail-service-attributes/ (last visited May 11, 2024)
Most favored online retail service attributes chosen by consumers in the United States as of March 2021 [Graph], PwC, June 30, 2021. [Online]. Available: https://www.statista.com/statistics/1265700/us-favorite-online-retail-service-attributes/