Brazil: complaints about Magazine Luiza's WhatsApp account 2020
social media mentions to Magazine Luiza were considered positive.
As of August 2020, three out of five (60 percent of) complaints about Magazine Luiza's WhatsApp account found on social media suggested that the company's customer service lacked efficiency and efficacy on the instant messaging mobile app. Around 18 percent of the social media mentions complained about criminals pretending to be Magazine Luiza's personnel and scamming clients. Overall, 26 percent of